Current Job Openings

We are on a mission to build a better world by democratizing estate planning and increasing planned giving. Our software-as-a-service technology platform enables the world’s most inspiring nonprofit organizations to dramatically amplify bequests, while empowering people to create more impactful legacies. We invite you to join our fun, creative, fast-growing team for what is a very exciting ride.

About the Role

Giving Docs is seeking a full-time Head of Success to play the leading role in our relationships with nonprofit partners, as well as with customers on our technology platform. As one of the early members of our team, the Head of Success will lead and creatively shape all stages of partnership and customer management, from onboarding to campaign support to product management to long-term engagement.

Responsibilities

  • Manage client relationships, with responsibility for ensuring that clients are delighted with successful, innovative, measurably impactful campaigns
  • Oversee all aspects of campaign development, troubleshooting challenges and uncovering opportunities with a creative, hands-on approach
  • Be the in-house expert on the Giving Docs product and value proposition.
  • Be or become an expert in nonprofit fundraising strategies
  • Serve as the lead point of contact interfacing between internal and external teams, prioritizing, identifying and addressing client and customer needs in a timely manner
  • Work closely with the Product and Engineering teams to provide insight into technical needs of clients, uncovering potential challenges and opportunities for our product roadmap based on client feedback
  • Seek fresh ways to optimize the customer success operation across all touchpoints, from onboarding to campaign support to product management to increased and sustained long-term engagement
  • Provide quality assurance on product feature rollouts as appropriate, and effectively communicate bugs and UX design and functionality issues to Product and Engineering teams
  • Develop and implement engagement strategies for customers on the Giving Docs platform, in partnership with internal stakeholders and external partners
  • Manage, troubleshoot and resolve customer service requests on the Giving Docs platform

About You

  • 10+ years leadership experience in customer success and client project management, with key responsibility for managing client relationships
  • Proven track record of delivering extraordinary client service
  • Expertise in planned giving, the fintech sector, and/or nonprofit fundraising
  • Proficiency with CRM and project management tools and systems
  • Excellent written and verbal communication skills
  • High degree of empathy, with a demonstrated ability to listen carefully to and engage meaningfully with a wide variety of stakeholders
  • Ability, background and temperament to serve as a trusted strategic advisor, offering reliable and relevant expertise
  • Desire to not merely meet customer expectations, but to seek opportunities to delight
  • Demonstrated passion to serve the most impactful nonprofits on the planet
  • Proven ability to work within teams to achieve ambitious goals
  • High energy and enthusiasm for engaging with internal and external stakeholders.
  • Comfort with moving quickly in a fast-paced start-up environment
  • Commitment to quality, rigor and integrity in your own work and collaborative work
  • Smarts, tenacity and drive to help lead a growing team

All positions are part of our generous benefits package which include:

  • Opportunity to work remotely and with flexible hours- we are family friendly!
  • Flexible and unlimited paid time off
  • Health/Vision/Dental benefits
  • 401k
  • Equity
  • Monthly team learning and professional development opportunities

Equal Opportunity

Giving Docs is an equal opportunity employer, and we are committed to building and fostering a diverse, equitable, and inclusive team. We work with some of the largest and most inspiring organizations in the world, which lead initiatives focused on people of different identities and backgrounds in different ways. We believe we are stronger and most effective with a diverse team leading the charge. People of color, LGBTQ individuals and people with disabilities and/or underrepresented backgrounds are strongly encouraged to apply.

We are excited to learn more about what you would bring to our team. If interested, please email us at info@givingdocs.com with a brief cover letter and resume.